LEGAL

COOKIE POLICY

Extended information notice on the use of cookies

Pursuant to Provisions on Protecting the Personal Information of Telecommunications and Internet Users , untitlab fashion co.,ltd., with registered office in Shanghai, PRC. Hereby provide the following information on the use of cookies on its website store.untitlab.com   (hereinafter the “Site”).

What are cookies?

Cookies are small text files sent to the user’s terminal (usually to the user’s browser) by visited websites; they are stored in the user’s computer to be then re-transmitted to the websites on the user’s subsequent visits to those websites. Cookies cannot be used to retrieve other data from the hard disk, transmit computer viruses or identify and use e-mail addresses. Each cookie is unique for the browser and device used to access the Site. Cookies can be installed by the operator of the website the user is visiting or by other websites. Cookies can be permanently stored in the user’s device until their expiration or deletion by the user (so-called “permanent cookies”) or they can be automatically eliminated any time the Site browsing session ends or when the browser is closed (so-called “session cookies”). Cookies are used for several purposes, in order to ensure the correct functioning of the Site and offer a better and more efficient browsing experience.

Types of cookies

1: Technical cookies

Technical cookies are those used exclusively with a view to "carrying out the transmission of a communication on an electronic communication network, or insofar as this is strictly necessary to the provider of an information society service that has been explicitly requested by the contracting party or user to provide the said service". They are not used for any further purposes and are normally installed directly by the owner or the operator of the website. Your prior consent is not necessary for the use of these cookies.

Technical cookies can be divided into:

Browsing and session cookies

These cookies guarantee regular navigation and use of the Site (e.g. allowing a purchase or the authentication to access restricted areas);

2: Analytics cookies

These cookies are equated to technical cookies insofar as they are used directly by the operator of the Site to collect aggregate information on the number of visitors and on how they use the Site;

3: Functional cookies

These cookies allow the user to browse as a function of certain pre-determined criteria (e.g., the language, the products selected for purchase) in order to improve the service offered.

4: Profiling cookies

Profiling cookies are aimed at creating user profiles and are used to send online advertising messages in line with the preferences shown by the user during navigation. These cookies, either of the Company or of third parties, are accurately selected and checked and are used to guarantee that the marketing messages received through the Site or other websites used by the Company to transmit its advertising messages are in line with the visitor’s preferences. Our advertising policy is conceived to offer pertinent messages, based on previous visits to the Site, on the pages visited more frequently and on other data concerning the visitor. Your prior consent is necessary for the use of these cookies.

 

Management of cookie preferences

When accessing any page of the Site a banner containing a simplified policy statement is displayed. By continuing to browse the Site – by accessing another area of the Site or by selecting any element of the Site (e.g. an image or a link) - you are agreeing to our use of cookies. It is possible to change and manage cookie preferences both through the Company’s Site and through the browser settings:

  • a.  through the Site

Consent to the use of profiling cookies can be given or denied through the appropriate function at the end of this information notice. Moreover, through the opt-out links indicated in the previous section, it is possible to disable third party cookies.

  • b.  through your browser settings

If you wish to block or delete the cookies received from the Site or any other website, you can do this by changing the browser settings by means of the specific function.

You can find below the links to the instructions of the following browsers:
- Internet Explorer - http://windows.microsoft.com/en-gb/windows-vista/block-or-allow-cookies 
- Chrome - https://support.google.com/chrome/answer/95647 
- Firefox - https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences 
- Opera - http://www.opera.com/help/tutorials/security/privacy/ 
- Safari - http://support.apple.com/kb/PH17191 

We remind that disabling all cookies, including navigation and functionality cookies, may cause Site browsing problems. For example, you may be able to visit the public pages of the Site, but it may not be possible to access the reserved area or make purchases.

Use of other websites

We recommend to read the privacy and cookie policy of the websites you may access through the links found on the Site. We remind that your cookie preference settings on this Site will not be saved to other companies’ websites.

Scope of data disclosure and dissemination

Data acquired through cookies are processed by employees and collaborators of the Company expressly appointed as persons in charge of processing or data processors. Moreover, these data may be processed by third-party companies carrying out technical and organizational tasks on untitlab™’s behalf (e.g.: web service providers.). These companies are appointed as data processors. Data acquired through cookies may be transferred abroad but will not under any circumstances be disseminated to unknown persons.

Your rights

You may at any time ask for information on the processing of your personal data, obtain updating, rectification or integration of the data, as well as the erasure, anonymization or blocking of data that have been processed unlawfully and object to its processing. To exercise your rights, you may apply to the Data Controller by sending a written communication to the address specified below or an email to: info@untitlab.com  

The data controller is untitlab fashion co.,ltd., Room59B, 1081 West Nanjing Road, Jingan District, Shanghai, China 200041.(PRC) 

 

 

 

GENERAL TERMS AND CONDITIONS OF SALE

 

1. Introduction

    1. The sale of “ untitlab™” branded products through the website www. untitlab.com is governed by the following General Terms and Conditions of Sale, as amended from time to time (“Terms and Conditions”). The products offered on the Website are sold directly by untitlab fashion co.,ltd. untitlab™  is a company incorporated under the laws of the People’s Republic of China, with registered office Building 7, No. 228, Jingle Road, Langxia Town, Jinshan District, Shanghai, PRC. 

    2. The sale of products through the Website is restricted to consumers (hereinafter referred to individually as "Customer" or, collectively, "Customers") meaning natural persons acting for purposes not related to business, entrepreneurial, or commercial activities, and over the age of 18 years (or, if younger, authorised by their legal representative). The resale or transfer of the products purchased on the Website for any business, entrepreneurial or commercial purpose whatsoever is expressly prohibited.

    3. The products offered for sale on the Website may be purchased if delivered to an address in Worldwide.

    4. The languages used to execute sale contracts through the Website is English. The English versions of such sale contracts shall be equally valid.

    5. The Terms and Conditions are published on the Website for Customers’ information, storage and reproduction purposes, in compliance with the applicable laws currently in force.

    6. The purchase of the products is exclusively governed by the Terms and Conditions of Sale published on the Website and in force at the time of the relevant purchase.
      untitlab™  reserves the right to amend and/or replace the Terms and Conditions at any time.
      Any amendments and/or replacements shall only be effective in respect of purchases made after the date the amended or new version of the General Terms and Conditions of Sale is published and is stated to take effect.
      The amendment or replacement of the Terms and Conditions with a new version automatically results in the non-applicability, ineffectiveness and non-enforceability of the previous version of the Terms and Conditions with respect to purchases made after such previous version of the Terms and Conditions is removed from the Website or the new version of the Terms and Conditions is stated to have effect.

2. Product availability

    1. The Customer acknowledges that the products offered by  untitlab™  on the Website (hereinafter referred to as the "Products") are limited in quantity and he/she is therefore aware that  untitlab™  shall need to check their availability at the time of the purchase.

    2. Occasionally certain Products may be unavailable. In such circumstances,  untitlab™  shall inform the Customer promptly by Email or telephone call that the order placed has been cancelled, or inform the Customer that the delivery would be delayed.

    3. untitlab™  reserves the right to vary the Products offered for sale on the Website at any time, without any notice.

3. Purchasing process

    1. Each Product offered for sale on the Website can be viewed by following a dedicated link displaying the Product’s photographic images, unit price, colours, sizes (if applicable) and, for those Products expressly marked on the Website as “Pre Order” “Pre Ordered Product” or “Personalized”, being not yet available for delivery, the estimated date which the Pre Ordered Products or Personalized Products shall be delivered.

    2. The Customer may purchase one or more Products, except as otherwise provided for certain types of Products.  untitlab™  reserves the right to vary at any time the limitations to the number of Products that can be purchased through the Website.

    3. The Products selected for purchase by the Customer shall be placed into a special section (hereinafter referred to as the "Shopping Bag"). Items in the Shopping Bag are not reserved and may be purchased by other customers.
      A description of the Products, including measurements or sizes (if applicable), together with one or more photographic images in digital format showing the Products, shall be included in the Customer's Shopping Bag.

    4. Although untitlab™  takes reasonable steps to ensure that the photographs displayed on the Website accurately reflect the original Products, there may be some discrepancies due to the technical characteristics and colour resolution of the device used by the Customer, and  untitlab™  shall not be responsible for any possible inadequacy of the graphic representations of the Products displayed on the Website. Any measurements of the Products given are approximate only, and colours, fabrics and designs of the Products displayed, and the Products delivered to the Customer, may vary in minor respects.

    5. To view the Products selected and the total price of any proposed purchase order, the Customer may visit the Shopping Bag page.
      Before confirming the relevant order (hereafter referred to as the "Order"), the Customer is required to check the accuracy of the contents of the Shopping Bag and fill in the Order form in accordance with the instructions provided on the Website.

    6. The order process is completed as soon as the Customer has completed payment, thereby confirming his/her Order, which will be directly submitted to untitlab™ .
      After payment has been completed, the contents of the Order may no longer be modified by the Customer.

    7. Before confirming the Order, the Customer is required to confirm that he/she has read and accepted the Terms and Conditions. At the end of the purchasing process, the Customer is advised to save or print the Terms and Conditions.

    8. Unless the Order process is fully completed, the Order cannot be submitted to  untitlab™ .

    9. The Customer agrees and understands that untitlab™  may collect, use, store and process the Customer’s personal data in accordance with untitlab™ ’s Privacy Policy published on the Website. For details on the manner in which untitlab™  uses cookies, the type of information untitlab™  collects, how and for what purposes, untitlab™  uses the Customer’s information and under what circumstances untitlab™ discloses information, please see untitlab™ ’s Privacy Policy and Cookie Policy published on the Website.

    10. Customers who have registered at the Website may check their Order status by logging onto such area and accessing the ‘My Account’ page.

    11. The Customer is responsible for the accuracy and truthfulness of any data entered on the Website or otherwise used at the time of the purchase.

    12. The Customer may have the opportunity to pre-order on the Website a selection of Products before their commercial launch or distribution and placement in the market. These Products are clearly defined and marked on the Website as “Pre Order” or “Pre Ordered Product”. The Customer acknowledges that such Pre Ordered Products are not yet available for delivery at the time of placing his/her Order. The Customer may also have the opportunity to order on the Website a selection of Products which can be personalized by the Customer in the manner described on the Website. These Products are clearly defined and marked on the Website as “Personalized”. The Customer acknowledges that such Personalized Products may not be available for immediate delivery at the time of placing his/her Order.

    13. The Customer acknowledges and agrees that if he/she orders a Pre Ordered Product or Personalized Product, the relevant price shown on the Website and displayed in the Shopping Bag section shall be charged in advance to the Customer, although the Pre Ordered Product or Personalized Product is not available for delivery at that moment. The Pre Ordered Product or Personalized Product will be delivered to the Customer on or around the estimated date specified in the Product page description and/or in the Shopping Bag section. If any Order placed by the Customer relates to one or more Pre Ordered Products or Personalized Products in addition to Products currently available for delivery, all Products will be shipped together on or around the estimated delivery date specified in the Product page description and/or in the Shopping Bag section for the Pre Ordered Products and/or Personalized Product.

    14. Except as otherwise provided in the Terms and Conditions in relation to Pre Ordered Products and Personalized Product, all the Terms and Conditions will apply to the sale of Pre Ordered Products and Personalized Product on the Website.

4. Execution of contract

    1. Information on the Website shall be treated as invitation only, and is not an offer or unilateral contract, the Customer agrees that any order placed by the Customer is an offer to purchase the Products listed in the Order on the Terms and Conditions. All orders submitted are subject to acceptance by untitlab™ . Upon confirmation of the Order by the Customer, the Order is submitted to untitlab™  for processing and cannot be further modified or cancelled by the Customer. The Order placed by the Customer shall only be processed by  untitlab™  if the entire Order process has been duly completed, without any error being reported by the Website. After the Customer has successfully placed an order, untitlab™  will send an Email to the Customer acknowledging that untitlab™  has received the Order.  However, this does not mean that untitlab™  has accepted the Order.

    2. The contract by and between  untitlab™  and the Customer shall be deemed to have been made as soon as  untitlab™  sends to the Customer a confirmation Email which shall confirm  untitlab™ ’s acceptance of the Order, and state the Order number.
      The Confirmation Email shall be sent to the Email address indicated by the Customer in the order form.

    3. untitlab™  reserves the right not to accept Order (including parts of Orders) placed by a Customer for any reason in its discretion, without liability to the Customer. The following are examples of situation when  untitlab™  may not accept the Customer Order in any of the following events:
      a) the Products included in the Order are unavailable or temporarily unavailable (except in the case of Pre Ordered Products);
      b) there is a dispute between untitlab™  and the Customer relating to a previous Order and the responsibility is on the Customer side;
      c) the Customer has breached the Terms and Conditions on previous occasions or has not fulfilled his/her obligations arising therefrom;
      d) untitlab™  has grounds to suspect that the Customer is purchasing the Products in order to resell them or sell them for business, entrepreneurial, or commercial purposes;
      e) the Customer has been involved in, or is suspected of involvement in, illegal or fraudulent activities;
      f) untitlab™  has grounds to suspect that any data entered on the Website by or in relation to the Customer is or may be inaccurate or untrue;
      g) if the Customer orders multiple quantities of an individual Product where such Products are to be shipped to any one customer or delivery address;
      h) if  untitlab™  is unable to obtain authorisation of the Customer’s payment;
      i) if shipping restrictions may apply to a Product.
      The decision of  untitlab™  as to the non-acceptance or cancellation of any Order shall be binding on the Customer. In the event of non-acceptance of any Order,  untitlab™  shall inform the Customer by Email, within 30 days of the date of receipt of the Order, of the non-acceptance of the Order received. In such case, that Order shall be deemed to have not been accepted by  untitlab™  and no contract shall be deemed to have been entered into and between  untitlab™  and the Customer. The Customer shall be promptly reimbursed the amount paid to  untitlab™  by the Customer in respect of an Order in the event of non-acceptance of any Order. If the non-acceptance is only partial due to the unavailability of some of the Products ordered, the Customer shall only be charged for the price of the Products actually purchased.

    4. If Parts of information on the Website will be treated as offer, then for such information the contract shall be deemed to have been made as soon as the Customer summits the Order to untitlab™ . Even though the contract has been made, if the situation listed from b) to i) in Article 4.3. occurs, the Customer agrees that  untitlab™  can dissolve the contract by sending a Termination SMS (hereinafter referred to as the "Termination SMS"). If the situation a) listed in article 4.3 occurs, namely the Products included in the Order are unavailable or temporarily unavailable, the Customer agrees that the delivery would be delayed and the actual delivery time would be notified by  untitlab™ , or subject to the agreement by the Parties the merchandise items would be replaced by other items, or the Customer may get a refund by  untitlab™ . After the contract is terminated, if the Customer has paid the purchase price but the purchased Product is not shipped, the Customer will receive a refund of the payment for the Order in time. If the purchased Product is shipped, the Customer will need to return the product and ensure that the Products are intact and complete, and the customer will also receive a refund of the payment for the order in time. If the situation listed in b)-i) of article 4.3 occurs, and cause  untitlab™  to suffer losses,  untitlab™  may require the Customer to compensate such losses accordingly.

5. Price and Method of Payment

    1. The prices of all Products offered for sale on the Website are not included of VAT.

    2. The relevant prices shall be shown in EURO.

    3. The total price displayed in the Shopping Bag is not include shipping costs.
      In any event,  untitlab™  shall seek the Customer’s express consent to charge any additional cost.

    4. The prices shown on the Website and displayed in the Shopping Bag shall upon confirmation by the Customer of the Order by pressing the relevant final Order confirmation button (Buy Button) be charged to the Customer.
      untitlab™  reserves the right to modify the prices of the Products offered for sale on the Website at any time and without notice.

    5. untitlab™  only accepts PayPal, credit cards/debit cards, and the other payment methods expressly indicated on the Website. 

    6. For the purposes of credit card/debit card payments, the Customer confirms and warrants that he/she is the owner of, or has been authorized by the owner to use, the credit card/debit card used for the purchase, and the accuracy of all the relevant data entered at the time of purchase, including but not limited to: credit card/debit card number, expiry date and, if applicable, the security code. 
      untitlab™  takes no responsibility for, and is not under any duty to verify the Customer’s ownership of or authorization to use such credit card/debit card, or the accuracy of the relevant data entered at the time of purchase. Customer undertakes that he/she is well aware of the risks of online payment. In order to prevent losses, Customer shall keep good care of his/her account information, bank account information and any electronic payment account information. When Customer has finished using this Website, Customer should log off safely. If Customer finds anyone else fraudulently using or stealing his/her account information, bank or other electronic payment account information, he/she should inform  untitlab™  immediately and effectively; Customer may also contact Client Sservice to suspend or stop his/her services.
      Transaction amounts shall be charged to the Customer only following: 
      (i) the verification of the credit card/debit card data, and (ii) receipt of the debit authorisation from the company or the Bank issuing the credit card/debit card used by the Customer.

    7. For the purposes of payment otherwise than by credit card/debit card, the Customer confirms and warrants that he/she is the owner of or has been authorized by the owner to use, the account used for the purchase.  untitlab™  takes no responsibility for and is not under any duty to verify the Customer’s ownership or authorization to use such account.

    8. All credit/debit cardholders and payment account holders are subject to validation checks and authorisation by the card issuer or payment method provider. If the issuer of the Customer’s card or payment method refuses to authorise payment,  untitlab™  will not accept the Customer’s Order and  untitlab™  will not liable for any delay or non-delivery and  untitlab™  is not obliged to inform the Customer of the reason for the refusal.

    9. untitlab™  is not responsible for any charges or other amounts which may be applied by the Customer’s card issuer or bank or payment method provider as a result of  untitlab™ ’s processing of the Customer’s credit/debit card payment or other method of payment in accordance with the Customer’s Order.

    10. If the Customer’s credit/debit card or payment method is not denominated in the currency of the Customer’s purchase indicated on the Website, the final price may be charged in the currency of the Customer’s card or account. Such final price is calculated and charged by the Customer’s card issuer or bank or payment method provider and therefore  untitlab™  shall not be responsible for any cost, expense, charge or other liability which may be incurred or suffered by the Customer as a result of the Customer’s card issuer or payment method provider charging the Customer in a different currency other than the currency of the Customer’s purchase as displayed on the Website.

    11. The purchased Products shall only be shipped after due payment of the amount owed by the Customer.
      In the event the Customer cannot be charged the amounts due for any reason whatsoever, the sale process shall be automatically terminated and the sale cancelled.

    12. untitlab™  endeavours to ensure that all pricing information on the Website is correct. Occasionally, however, an error may occur and Products may be mispriced. If a Product’s correct price is lower than the price stated on the Website,  untitlab™  will either charge the lower amount and send the Customer the Product or cancel the Customer’s order. If a Product’s correct price is higher than the price stated on the Website,  untitlab™  will, at its discretion, contact the Customer and ask the Customer whether the Customer wishes to proceed with the order at the correct price, or cancel the Order and notify the Customer of such cancellation.  untitlab™  will not be obliged to supply Products at an incorrect price.

6.Delivery

    1. The Products shall be delivered to the address indicated by the Customer in the Order. Signature of the Customer, or the third party designated by the Customer in the Order shall be required upon delivery of the Products.  untitlab™  shall not be responsible to verify the identity of the person signing to accept delivery. In the event that  untitlab™ ’s designated courier is unable to deliver the Products to the address indicated by the Customer in the Order within five days of the first delivery attempt,  untitlab™  may cancel the Order and notify the Customer of such cancellation. In such event,  untitlab™  shall refund the purchase price of the Products to the Customer.

    2. untitlab™  shall not process any order addressed to a post office box or accept any order from a Customer who  untitlab™  suspects may not be a natural person.

    3. The Products offered for sale on the Website may only be purchased and delivered to addresses in the territory indicated above (section 1.3). In light of the foregoing, any Order entailing delivery outside of this territory shall be automatically rejected upon processing of the Order.

    4. untitlab™  shall not be responsible for any delay in delivery or failure to deliver Products if the Customer’s delivery address as provided on the order form is incorrect or incomplete.

    5. In compliance with the applicable laws currently into force, the term within which  untitlab™  is required to deliver the Products purchased is within 30 (thirty) days of the date of execution of the contract, or in respect of Pre Ordered Products or Personalized Product or any Order including a Pre Ordered Product and/or Personalized Product, on or around the estimated delivery date for any Pre Ordered Product and/or Personalized Product included in the Order shown to the Customer in the Product page description and / or in the Shopping Bag section, except-, in any case, in the event of force majeure, or unforeseeable circumstances.

    6. In the event  untitlab™  does not deliver the Products ordered within the above term, the Customer may request that  untitlab™  delivers such Products within an additional period appropriate in the circumstances, in accordance with the applicable laws currently in force.
      Both  untitlab™  and the Customer shall in any event have the right to immediately terminate the contract if the Product ordered is not delivered within the additional term specified.
      The Customer’s sole remedy for any failure to deliver his/her order shall be the right to cancel the relevant order and receive a full refund of any monies paid to  untitlab™  in respect of that order.

    7. untitlab™  reserves the right to split an order into multiple shipments, according to the availability of the Products. In this case,  untitlab™  shall inform the Customer by SMS or Email.

    8. When the purchased Product is shipped, the Customer shall be sent an SMS to the mobile phone number indicated in the Order. Such SMS shall contain a shipment tracking code.
      untitlab™ 's Client Service may provide assistance required for any potential problem relating to delivery. Customers may contact  untitlab™ 's Client Service by email at: info@untitlab.com.

    9. Alternatively to delivery by courier, the Customer may request to collect the Products designated by  untitlab™  directly from a store which may be selected on the Website at the time of the purchase. In the event the Customer does not collect the Products within 7(seven) days of the date of sending of the SMS or Email informing him/her that the Product is available for collection, the sale may be cancelled by  untitlab™ . In such case, the Customer shall be informed of such cancellation and shall be refunded any amounts already paid.

    10. The Customer shall bear the risk of loss or damage to the Products from the moment that they are delivered in accordance with clause 6.1.
      In the event, on the other hand, the loss or damage to the Product occurs prior to the physical delivery in accordance with Clause 6.1,  untitlab™  shall refund to the Customer any amounts already paid.

7. Product Conformity

    1. At the time of delivery, the Customer is required to check the Products delivered in order to ascertain that they match the Products ordered and that they do not show any manufacturing defects or lack of conformity. 

    2. In the event of existence of manufacturing defects in the Products ordered, the Customer shall be entitled, within a period of two years from the date of delivery of the Products to demand that the Product be repaired, or replaced (at the option of  untitlab™ ) , excluding fragrances beach wear, underwear and made-to-order products. 

    3. In order to notify the existence of Product defects and to demand one of the remedies listed above, Customers may contact  untitlab™  as indicated in section 12 below.

8. Returns and refunds - Withdrawal

    1. Except in the case of Personalized Products indicated not returnable, the Customer has the right to withdraw from the contract in respect of all or any Products ordered within 7 (seven) days of the date of delivery of the Products to the Customer’s address. For split Orders, the relevant term shall begin on the day of delivery of the last Product.

    2. In order to exercise the right of withdrawal, Customers must follow the instructions and the procedures sent out on the Return Information Form enclosed with the Products.

    3. In the event the Customer complies with the procedure set forth in the preceding paragraph, the courier appointed by  untitlab™  shall collect the parcel containing the Products to be returned with no charges to the Customer.
      If, on the other hand, the Customer does not comply with such procedure, the return costs and any liability for loss, theft, damage or delay in the delivery shall be borne by the Customer.

    4. The Customer undertakes to return the Products for which he/she has exercised the relevant right of withdrawal without undue delay and, in any case, within 7 (seven) days of the date the exercise of the right of withdrawal is notified to untitlab™ .

    5. Products must be returned in the same condition in which they were delivered and should be packed in their original packaging. The Customer must therefore ensure that the Products are intact and complete, that they have never been used, worn or damaged in any way, and equipped with all the labelstags and security tags, correctly attached in their original positions, as they were received with, together with the original VAT invoice.
      untitlab™  shall check the condition of each Product returned, and the substantial integrity of such Product, and its labels, tags and security tags are an essential requirement for the exercise of the right of withdrawal.
      untitlab™  reserves the right to reject the return of such Products that appear to have been damaged, deteriorated, stained or appear to be in a condition that indicates that they have been used for purposes other than for those verifications by the Customer strictly necessary to ascertain the nature and features of the Product purchased.
      In the event the return is rejected,  untitlab™  shall send a specific notice to the Customer and shall consequently not proceed to credit the amount paid by the Customer, reserving as well the right to recover compensation for any damage attributable to the Customer'. 

    6. untitlab™  shall refund any amounts due for the Products returned without undue delay and subject as provided below, within 14 (fourteen) days of the date on which  untitlab™  becomes aware of the exercise by the Customer of the right of withdrawal.
      In any event,  untitlab™  reserves the right to withhold the refund either until receipt and verification of the Product returned.
      The aforementioned refund shall be made by crediting the amount paid by the Customer with the same payment method to the same card or account used for the purchase, unless otherwise expressly agreed by the Customer and provided that no costs are incurred as a result of the refund.
      untitlab™  shall confirm the refund to the Customer by SMS or Email.

    7. untitlab™  shall not be under the obligation to refund the delivery costs of the Products in the event the Customer has selected a delivery method other than the standard delivery offered by  untitlab™ .

    8. The return of Products under this section is only permitted in respect of purchases made on the Website.

9. Limitation of liability

    1. Except in the event of wilful misconduct or gross negligence,  untitlab™  shall in no way be liable to the Customer for any losses, loss of goodwill or reputation that may arise from the purchase of the Products offered for sale on the Website or otherwise arising out of or in connection with the Website.

    2. Subject to Sections 6.6 and 9.1, except as specifically provided by law, the aggregate liability under these Terms and Conditions of  untitlab™  whether arising under contract, tort (including negligence) or otherwise shall in no event exceed 100% of the price of the relevant Product the Customer has ordered from  untitlab™ .

    3. untitlab™  will not be held responsible for any delay or failure to perform or comply with its obligations under these Terms and Conditions if the delay or failure arises from any cause which is beyond  untitlab™ ’s reasonable control.

10. Product authenticity and intellectual property rights

    1. untitlab™  warrants the authenticity of all the Products offered for sale on the Website.

    2. The " untitlab™ " trademark, as well as all the figurative and non-figurative marks and, more generally, all the other trademarks, illustrations, images and logos found on the " untitlab™ " products, relevant accessories and/or packaging, whether registered or not, are and shall remain exclusive property of the  untitlab™  Group. The reproduction, in whole or in part, modification, tampering or use of such trademarks, illustrations, images and logos, for whatever reason and on any support, are strictly forbidden.

    3. All content (including, but not limited to, logos, text, data compilations, graphics, icons, images, photographs, audio clips, sounds, music, and software, and any combination thereof) available on the Website (the "Content"), is either owned or licensed by  untitlab™  (or a  untitlab™  Group Company), and is protected by applicable copyright laws and treaties around the world. All such rights are reserved.

    4. Subject to these Terms and Conditions,  untitlab™  grants the Customer a revocable and non-exclusive licence to access and make personal use of the Website limited such that it does not include the right to:
      (a) use the Website in any way which may prejudice or damage the reputation of  untitlab™ ;
      (b) use the Website for any commercial or business purposes. The Website is for Customers’ personal use only;
      (c) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on  untitlab™ ’s infrastructure.

    5. untitlab™  may terminate the limited licence set forth in this Section at any time in its sole discretion without prejudice to any other remedy  untitlab™  may have against the Customer pursuant to applicable law for any reason whatsoever and/or for any breach of these Terms.

    6. untitlab™  endeavours to ensure that the information posted by it on the Website is accurate and complete.  untitlab™  does not, however, guarantee that the Content or any other information available on the Website is accurate and/or error free,  untitlab™  does not promise that the functionality of the Website or Content will be error free or that the Website, Content or the server that makes it available are free of viruses, malicious code or other components which are potentially harmful or that the Website will not be hacked.  untitlab™  recommends that all users of the Internet ensure they have up to date virus checking software installed.

11. Disputes

    1. The Terms and Conditions are governed by the laws of the People’s Republic of China and shall be construed accordingly.

    2. Unless otherwise provided by law, in the event of a dispute arising from the interpretation and/or application of the Terms and Conditions, the competent court in the district where  untitlab™ ’s office, namely Jing An District Court in Shanghai is located shall have exclusive jurisdiction.

    3. The Terms and Conditions are severable. If any provision of the General Terms and Conditions is judged to be invalid or unenforceable, such provision shall be deemed as deleted and others shall remain valid and enforceable. 

    4. Data recorded on the Website concerning the Customer’s orders and transactions relating to Products shall be deemed to be a complete and accurate record.

12. Contact details

    1. For any complaint, additional information or assistance relating to the Website or to the purchasing process and, in any event, for any request for information and/or clarifications in respect of the General Terms and Conditions of Sale hereof, Customers may send an email to the following address: info@untitlab.com,  untitlab fashion co.,ltd., Room59B, 1081 West Nanjing Road, Jingan District, Shanghai, China 200041.

 

 

    Latest update: September 5, 2019